FAQ | Noor Beauty Copy

Can I change or cancel my order?

Orders can only be modified or canceled within 1 hour of placing them. After that, the order will be processed, and we won’t be able to make changes.

What is Noor Beauty's return policy?

We accept returns within 30 days of purchase. Products must be unused and in their original packaging. Please contact our customer service team to initiate a return.

What skin types are Noor Beauty products suitable for?

Our products are formulated with natural ingredients and are suitable for all skin types, including sensitive skin. We recommend conducting a patch test before full application.

Do Noor Beauty products contain parabens?

No, all Noor Beauty products are free from parabens, sulfates, and other harmful chemicals. We prioritize the health of your skin by using only the most natural and nurturing ingredients.

Are Noor Beauty products cruelty-free?

Yes, all Noor Beauty products are 100% cruelty-free. We are committed to never testing on animals.

Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and delivery times vary depending on your location. Please refer to our shipping details for more information.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier's website.

How do I choose the right foundation shade?

We offer a range of shades to match different skin tones. Our website includes a shade-matching guide, and you can also use our adjusting drops to customize your perfect shade.

What should I do if I receive a damaged product?

If your product arrives damaged, please contact our customer service within 7 days of receiving your order, and we will arrange a replacement or refund.

How can I contact customer service?

You can reach our customer service team via email at support@noorbeauty.com or by filling out the contact form on our website. We aim to respond within 24 hours.